Terms Of Service

Changes/ cancellations
If you wish to cancel or modify your order please send an email as soon as possible to: info@moniquepoolmans.nl
We will make every effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it.

Shipping
Once your order is placed we will send it to you within 7 days.
International shipments might be held up by customs, please keep this in mind when ordering. We cannot be held responsible for this delay. Monique Poolmans also cannot be responsible for unanticipated delays. The exact shipping cost for your order will be added and displayed at checkout and will be based on the destination of your order.

Refunds
Your refund will be credited to the original purchaser's creditcard, and will exclude shipping costs (with the exception of faulty items). Outside the EU, customs duties and sales taxes are non-refundable through Monique Poolmans. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time.

Please contact us at info@moniquepoolmans.nl for the return address.

Please note that we do not accept liability for goods that are not returned.